Support Center
We're here to help you get the most out of MyBodyWatch™
Quick Help
Common Questions
Check our FAQ sections for runners, cyclists, and chronic illness support
Technical Issues
Troubleshooting guides for the most common technical problems
View Troubleshooting →🔧 Troubleshooting Guide
MyBodyWatch isn't getting data from my Apple Watch
Solution:
- Open the Health app on your iPhone
- Tap your profile picture (top right)
- Tap "Privacy & Sharing"
- Find "MyBodyWatch" and ensure all permissions are enabled
- Restart both apps and wait a few minutes for data sync
My readiness score seems inaccurate
Remember: MyBodyWatch needs 7-14 days to learn your patterns.
Check these factors:
- Are you wearing your Apple Watch while sleeping?
- Is your sleep schedule consistent?
- Have you been logging activities (even walking counts)?
- Are you feeling stressed or fighting illness?
The algorithm adapts to your unique patterns over time.
App crashes or won't open
Try these steps:
- Force close the app and reopen it
- Restart your iPhone
- Check for app updates in the App Store
- If issues persist, delete and reinstall the app
Missing heart rate variability data
HRV Requirements:
- Apple Watch Series 1 or newer
- Wear your watch while sleeping (not just during workouts)
- Keep your watch charged overnight
- HRV is measured during sleep and some workouts
If you're still missing data after 48 hours, contact support.
📱 System Requirements
iPhone Requirements
- iPhone running iOS 16.0 or later
- Health app installed and set up
- At least 50MB of free storage
Apple Watch Requirements
- Apple Watch Series 1 or newer
- watchOS 8.0 or later recommended
- Heart rate monitoring enabled
- Sleep tracking enabled (for best results)
📧 Contact Support
Our support team typically responds within 24 hours during business days.
💡 When contacting support, please include:
- Your iPhone and Apple Watch models
- iOS and watchOS versions
- MyBodyWatch app version (found in Settings)
- Description of the issue and when it started
- Screenshots if applicable
🌟 Join Our Community
Connect with other MyBodyWatch™ users, share tips, and get inspiration for your health journey.
Coming Soon: We're working on community features and user forums. In the meantime, feel free to share your MyBodyWatch™ experience on social media using #MyBodyWatch.